Your order will be shipped from the warehouse of AR DENTAL SUPPLIES SDN BHD located in Temasya Glenmarie Shah Alam, Selangor. Tracking number of your order will be sent to your email once it is shipped. Order delivery within Malaysia is provided by Ninja Van
●Only orders with street address in Malaysia will be delivered.
●We do not deliver to P.O. Box address.
●We are unable to ship to any International address at this moment.
●You are required to sign off the delivery with the delivery personnel (Ninja Van) as validation once you receive your order.
●You agree to inspect the parcel condition (especially the packaging and the seal) and ensure the parcel is in good condition to accept (seal is neither damaged nor opened) before you sign off the delivery.
●If the seal is damaged or opened, make sure to check the contents of the parcel. You may refuse to accept and sign off for the delivery.
●If your order is failed to deliver to you after two (2) times attempts and you are not picking up your order at any nearby location as stated by the carrier, the order will be disposed after a given stipulated time. Request for refund is unavailable.
●We deliver all orders using our standard packaging materials. We do not provide any special packaging service at this moment.
●We are only able to deliver to one (1) delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address. Once order and payment is made, you are not allowed to change the delivery address.
●Order after 3:30PM - 4:00PM will be delivered the next day.
We always strive to deliver your orders as soon as we can. Order will be processed as soon as the payment is confirmed. All orders are dispatched and delivered by our designated carrier (Ninja Van) during working days, delivery during weekends and public holidays are excluded.
●Standard shipping & handling fee for the first 3KG on all purchases as follows: West Malaysia : RM 10.00 (Subsequent RM 1/kg for above 3kg) East Malaysia : RM 32.00 (Subsequent RM 9/kg for above 3kg)
● Purchases which has a checkout value above RM300.00 will get to enjoy: West Malaysia : Free shipping for the first 3kg of the purchases East Malaysia : Discount RM 10.00 from total cart
*These conditions are subject to change by the management.
●There will be STRICTLY NO REFUNDS for any shipping & handling charges.
* There will be promotional offerings for free delivery from time to time, so please check in often.
*There may be free delivery promotion from time to time- Sign up to our mailing list and be the first to shop our new arrivals and exclusive promotions. (T&C applied and subject to change)
DELIVERY LEAD TIME
●Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 10 am, Monday – Friday, excluding public holidays.
●Orders placed on Friday after 1 pm and over the weekend will be processed on the following Monday and will be delivered on Tuesday, excluding public holidays.
●Delivery lead times are as follows: West Malaysia : 2 – 5 working days for your order to arrive. East Malaysia : 3 – 8 working days for your order to arrive.
*Delivery to rural or remote areas may take an additional 2 – 3 working day.
●During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.
HOW TO TRACK YOUR ORDER
Tracking number of your order will be sent to your email once we shipped out your order.
●Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery.
If you are unsure / unable to track your order, please do not hesitate to drop us an email and we'll get back to you as soon as we can.
Click on the courier below to track your parcel using the tracking number provided.
SELF COLLECT AT WAREHOUSE
Self-Collect at our warehouse is FREE of charge. Collection details will be sent to your email once your order is ready for collection. Please be informed that collection time is from Monday to Friday, 10.00am to 4.00pm, and we are closed on Weekends & Public Holidays.
*Please do not come to collect without receiving email confirmation from our team.
For more details or inquiries on shipping and delivery issues, please do not hesitate to drop us an email at email@example.com or WhatApp to this number 0167213623 and we'll get back to you as soon as we can.