Delivery Policy

DELIVERY POLICY

- AR Dental Supplies Sdn. Bhd. can only send orders to street address in Malaysia.

- We do not deliver to P.O. Box address.

- We are unable to ship to any International address at this moment.

- You may be required to validate the delivery of the products by signing-off with the delivery personnel.

- You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products.

- Make sure to check the contents of the parcel if you found the seal is broken and you may refuse to sign for received products.

- If you are not at home to receive your item, please log in to your account / carrier website to track your shipment status.

- If the order unable to be delivered to you successfully after few attempts and you not pick up your order at any nearby location as stated by the carrier the 
  order may be disposed after the stipulated time given.Therefore, we will not refund you any amount that you spend on your order.

- We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.

- We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

 

SHIPPING CHARGES

We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays.

  • ●Standard shipping & handling fee for the first 3KG on all purchases as follows:
    West Malaysia : RM 8.00
    East Malaysia : RM 25.00
  • ●For every subsequent KG following the first 3 will be charged additional RM1.00 for each KG.
  • ● Purchases which has a checkout value above RM250.00 will get to enjoy:
       West Malaysia : Free shipping for the first 3kg of the purchases
       East Malaysia : Discount RM 10.00 from total cart

*These conditions are subject to change by the management.

  • ●There will be STRICTLY NO REFUNDS for any shipping & handling charges.

* There will be promotional offerings for free delivery from time to time, so please check in often.

*Our "Free Shipping Promotion" will only be eligible for orders placed on www.ardental.com.my (T&C Applied)

 

DELIVERY LEAD TIME

  • ●Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 10 am, Monday – Friday, excluding public holidays.
  • ●Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday and will be delivered on Tuesday, excluding public holidays.
  • ●Delivery lead times are as follows:
      West Malaysia : 2 – 5 working days for your order to arrive.
      East Malaysia : 3 – 8 working days for your order to arrive
    .

*Delivery to rural or remote areas may take an additional 2 – 3 working day.

  • ●During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.

 

HOW TO TRACK YOUR ORDER

Tracking number of your order will be sent to your email once we shipped out your order.

  • ●Locate your tracking number from the delivery confirmation email or by logging into your user account.
  • ●Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery.

If you are unsure / unable to track your order, please do not hesitate to drop us an email at info@ardental.com.my and we'll get back to you as soon as we can.

Click on the courier below to track your parcel using the tracking number provided.

 

SELF COLLECT AT WAREHOUSE

Self-Collect at our warehouse is FREE of charge. Collection details will be sent to your email once your order is ready for collection. Please be informed that collection time is from Monday to Friday, 8.30am to 5.30pm, and we are closed on Weekends & Public Holidays.

*Please do not come to collect without receiving email confirmation from our team.